Shipping & Returns
We have different ways of sending for your comfort
- Urgent Messaging, with home delivery
- Shipping by truck for international at low cost
- and there is also the possibility of collection in store
How much will the Shipment cost me?
Depending on the weight of the order, the place and way of shipping, the costs will vary.
You can know the shipping costs with the options you select, in the process of completing the order, or by using the button "shipping costs" you will see in the box in the left column "see basket".
How long will it take to receive the order?
The delivery time is 24/48 h after the order leaves our store. If for some reason could not be served within the deadline, you would be informed at 24:00.
Shipments are subject to the insurance policy that the transport company has available. However it is possible to purchase a shipping insurance that covers the cost of the item and shipping in full in case of loss or theft during transportation.
To purchase the shipping insurance, please check the corresponding box on the "Shipping Mode" page. Divingmania will not be responsible for any loss or theft that may occur during shipments if the insurance has not been contracted.
Returns and exchanges:
If for any reasonable reason you are not satisfied with your order, you have a period of 7 working days, from the date of delivery of the order, to return it. (According to article 44 of Law 7/1996, dated January 15, Ministry of Commerce amended by Law 47/2002, of December 19). The expenses incurred by the transportation of the refund will be borne by the customer.
If you want to make a refund, first check that it meets all of the following requirements:
The product must be in perfect condition, with its labels on the item and its original packaging, including warranties and instructions for use.
It is very important that we return the perfectly packaged change or return products.
Contact us to determine the type of return.
In case the products are damaged due to improper packaging, we will not accept the return.
If you want to make a change, contact us via email at firstname.lastname@example.org.
Our team will contact you to communicate the availability of the article via e-mail or the contact telephone that you have indicated.
If the change / return is due to an error in the preparation of the order by our online sales service, all shipping costs are paid by Divingmania Online. In this case it is imperative that you contact our Customer Service by e-mail to set the details of the change or return.
In the remaining cases, Divingmania Online does not accept shipping costs.
As a general rule, in return, we will send you our collection service to remove the item. Depending on the case that occupies us, the expenses generated will be borne by the customer or Divingmania.
In case you manage the return
The shipping address of the exchange / return material is:
C / Joan Maragall 4 17200 Girona
Once we receive the merchandise in our warehouses and we verify that all the above conditions are fulfilled, Divingmania Online will admit the return of the product and will proceed to the refund of its amount according to the modality of payment made, and in its case, to the shipment of the new product. to. If you made the payment by credit card, the amount will be paid on the same credit card.
Note. You will receive the reimbursement of the amount within a maximum period of 20 days from the receipt in our warehouse of the exchange or return product. Please note that if you paid by credit card, your bank may not show you the refund amount on your balance until the following month. Note: Please note that at the usual delivery time the processing time for the return must be added.